How It Works

From a current roster to a complete record.

OpenLine keeps employee audiences up to date, helps you choose exactly who needs the message, translates it automatically, and stores what happened.

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Roster synced · 1,284 active employees
  1. Roster
  2. Audience
  3. Message
  4. Translate
  5. Send
  6. Record
01

Connect your roster.

Import workers or connect your payroll, HR, or scheduling system. New hires, transfers, role changes, and departures stay current automatically.

Roster sync
Name Phone Email Location Role Status Language
Maria Lopez (555) 201-4482 maria@… Store 12 Shift Leader Active Español
Luis Ramirez (555) 318-9021 luis@… Store 12 Crew Active Español
Aisha Patel (555) 770-1144 aisha@… Store 8 Crew Active English
James Carter (555) 441-2280 james@… Store 12 Shift Leader Active English
02

Let employees choose their language.

Employees pick their preferred language for work messages. Their choice is saved to keep communication clear and personal.

Which language would you prefer for work messages?

9:01 AM
Maria Lopez

Language: Español

03

Build the right audience.

Use real-time roster data to filter by location, role, status, language, or custom rules. OpenLine shows you exactly who will receive the message.

Audience Builder

42 employees selected

Dynamic groups
  • Store 12 shift leaders
  • Spanish speakers
  • Active employees
  • New hires this month
04

Create the message.

Compose once and use templates to save time. Choose Text, Email, Survey, or Touchpoint to match your goal.

Message preview

Schedule update: Team meeting this Thursday at 9:00 AM. Please confirm.

05

OpenLine translates and sends.

Messages are delivered in each worker’s preferred language. Replies are translated back for the sender.

English (Sender)

Schedule update: Team meeting this Thursday at 9:00 AM. Please confirm.

Spanish (Recipient)

Actualización de horario: Reunión del equipo este jueves a las 9:00 a. m. Confirme, por favor.

Spanish (Reply)

Sí, estaré allí.

English (Manager view)

Yes, I will be there.

06

Listen and trigger follow-up.

Pulse responses, surveys, and replies help you spot risk early — then route the right manager to follow up.

Pulse response

How is your first week going?

  • 1 Good30
  • 2 Okay9
  • 3 I need help3

42 responses

Alert

New hire at Store 12 needs follow-up.

Assigned to manager
James Carter

Store 12 · Shift Leader

Task assigned · Respond by May 10, 2024

07

Keep the record.

Every message, reply, and action is documented automatically — ready when compliance or coaching needs proof.

Maria Lopez

Spanish · Store 12 · Shift Leader

  • Policy update sent
  • Email opened
  • Pulse response: I need help
  • Manager follow-up completed
Search employee communication history
  1. Sync
  2. Target
  3. Create
  4. Translate
  5. Send
  6. Follow up
  7. Document

See the complete workflow in action.

A short demo will show how OpenLine fits your roster, locations, and communication needs.

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